Complaints Procedure

Were you satisfied with the service you received?

Our aim is to be aware of clients’ needs and expectations and, by tailoring our services, both legal and administrative, to meet them with a good service at all times.

We periodically send our professional clients requests for feedback on the service which they have received, but we are always pleased to received feedback from any client. You can provide feedback at any time using our feedback form.

However, should the need for a complaint arise, Chambers has a recognised procedure which ensures such complaints are given proper attention and dealt with as swiftly as possible. Any complaint by a professional or lay client should be made without delay, so that we can do our best to resolve the problem for you.

You can download a copy of our COMPLAINTS PROCEDURE.

Once you have read the complaints procedure, should you want to make a complaint by email (as opposed to by telephone or post - both of which can be accommodated) please send the details of your complaint to complaints@thomasmore.co.uk

Complaints to the Legal Ombudsman

As our Complaints Procedure makes clear, if your complaint had not been dealt with in eight weeks, or if you remain dissatisfied once you have received a decision on your complaint, then you have the right then to refer your complaint to the Legal Ombudsman. You will have 6 months from the date of our response in which to do so.

The contact details for the Ombudsman are:

Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

Call 0300 555 0333 between 9am and 5pm

Email enquiries@legalombudsman.org.uk

www.legalombudsman.org.uk

In addition, any complaint to the Legal Ombudsman must be made within either six years from the action or failure to act that you complain about, or within three years of the time when you should reasonably have known that there were grounds to complain.

If you wish to do so, you can view the details of the decisions which the Legal Ombudsman has made. This page shows whether a barrister has had a finding against them, and whether the Ombudsman required a remedy.

You can also Find the Barristers' Register on the Bar Standards Board Website. This register shows who has a current practising certificate and whether a barrister has any disciplinary findings against them.