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Complaints Procedure


Were you satisfied with the service you received?


Our aim is to be aware of clients’ needs and expectations and, by tailoring our services, both legal and administrative, to meet them with a good service at all times.


We periodically send our professional clients requests for feedback on the service which they have received, but we are always pleased to received feedback from any client. You can provide feedback at any time using our feedback form.


However, should the need for a complaint arise, Chambers has a recognised procedure which ensures such complaints are given proper attention and dealt with as swiftly as possible. Any complaint by a professional or lay client should be made without delay, and must ordinarily be made within 6 months of the act or omission complained of.


You can download a copy of our COMPLAINTS PROCEDURE.


Once you have read the complaints procedure, should you want to make a complaint by email (as opposed to by telephone or post - both of which can be accommodated) please send the details of your complaint to complaints@thomasmore.co.uk


Complaints to the Legal Ombudsman


As our Complaints Procedure makes clear, if your complaint had not been dealt with in eigth weeks, or if once you have received a decision on your complaint you remain dissatisfied, then you have the right then to make a complaint to the Legal Ombudsman. You will have 6 months from the date of our response in which to do so. The contact details for the Ombudsman are:


Legal Ombudsman


PO Box 6806


Wolverhampton


WV1 9WJ


T: 0300 555 0333


www.legalombudsman.org.uk


In addition, any complaint to the Legal Ombudsman must be made within either six years from the action or failure to act that you complain about, or within three years of the time when you should reasonably have known that there were grounds to complain.


If you wish to do so, you can view details of the decisions which the Legal Ombudsman has made by clicking here. This page shows whether a barrister has had a finding against them, and whether the Ombudsman required a remedy.


You can also find the Barristers' Register on the Bar Standards Board website by clicking here. This register shows who has a current practising certificate and whether a barrister has any disciplinary findings against them.

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